We are Hiring | Account Manager, Employee Benefits

The Dupuis Langen Group is a long-established Richmond, B.C. Employee Benefits Consulting firm experiencing ongoing growth. We have an immediate opening for an Account Manager, Employee Benefits to join our team.

The position is a permanent full-time role and includes supporting Benefit Consultants in effectively managing, servicing and retaining an assigned block of group client accounts from initial contract phase to the post-sale service and renewal phases of the client relationship. Account Managers are responsible for delivering high-level customer satisfaction of group accounts assigned to their care.

Key Responsibilities include:

* Market surveys on new and existing groups, managing timelines effectively and prepare comprehensive report of market survey results or annual renewal report

* Analyze proposals, create cost illustrations and premium projections

* Prepare and manage all documentation and deadlines involved in completing the sale process

* Track carrier amendments and review plan materials and documents to ensure accuracy

* Generate new plan announcements and benefit summaries

* Create PowerPoint presentations, record webinars, deliver plan administrator training

* Schedule meetings for Consultants to introduce new benefit plan or renewal

* Develop and maintain close rapport with plan administrators

* Negotiate rate adjustments and/or benefit changes when necessary

* Review existing plan design for competitive rates and appropriate funding methods

* Respond to enquiries within service time frames

* Compose written communication to clients

* Assist other team members as required

Education and Experience :

* University degree preferred

* Minimum 2 years’ industry experience in the benefits industry in a similar role

* Must have a GBA designation or currently working towards

* CEBS designation an asset


* Proficiency in Microsoft Office with strong Excel skills

* Knowledge and use of Dynamics 365 an asset

* Ability to work in a fast-paced environment and able to focus under pressure

* Strong attention to detail, problem-solving and analytical skills

* Excellent organizational and time management skills

* Ability to prioritize multiple tasks simultaneously while staying on-track and meeting deadlines

* Excellent oral and written communication skills (speaks and writes clearly and articulately)

* Takes ownership of the role, exhibits passion and excitement with a can-do attitude

* Ability to work independently and as part of a team

We offer a challenging, team-oriented work environment, competitive remuneration, an excellent benefits plan, professional and personal development, access to our Group RRSP plan.


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